Join EY and build a career that’s as unique as you are. Leverage global scale, supportive culture, and advanced technology to reach your full potential. Your distinct perspective is vital in helping EY flourish. Contribute to an exceptional personal experience and a better working world for everyone.

The Account Excellence Tech Adoption Lead is crucial to the Global Client Excellence team, driving the widespread adoption of Account Excellence technologies across EY's global account base. This role addresses the increasing demand for automated account processes, enhanced data transparency, and scalable technology solutions.

This position offers single-point ownership for the implementation and adoption of Account Excellence tools like Account LENS and related platforms. It also involves translating high-level account technology requirements for the Digital Engagement team, ensuring the technology roadmap aligns with user needs. Operating within a complex global matrix environment, the role integrates account management expertise, technology translation, and delivery leadership.

Key responsibilities include owning Account Excellence technology adoption from delivery to Business As Usual (BAU) handover, and partnering with Digital Engagement on AI development to enhance process automation and insight generation. This role drives efficiency, transparency, and improved decision quality.

Lead complex, multi-stakeholder technology initiatives in a global, matrixed setting, with strong program and project management capabilities including planning, dependency management, and risk mitigation. Maintain a disciplined, outcome-oriented delivery approach with a focus on action and momentum.

Possess strong business and account acumen, enabling credible technology design aligned with real account needs. Translate business requirements into clear technology specifications, working collaboratively with Digital Engagement teams. Ensure technology supports trusted data, consistent metrics, and transparent insights for leadership.

A Bachelor's degree or equivalent qualification is required. You should have 8-12 years of professional experience, ideally in consulting, professional services, or complex enterprise environments.

Experience in account management, client excellence, sales, or growth agendas is beneficial for effective technology design and adoption. Demonstrated success in gathering stakeholder feedback, prioritizing, and managing change adoption for technology initiatives is essential.

Proven experience delivering complex, multi-stakeholder programs in a global, matrixed organization. Familiarity with business platforms and tools such as account platforms, Account LENS, EY CRM, dashboards, workflow automation, or data-driven reporting solutions is expected.

Strong capability in translating business, account, or commercial needs into high-level requirements, working closely with digital or technology enablement teams. Experience driving process automation, data quality, and insight generation to support leadership decision-making is a key requirement.

Understanding of account governance, investment management, or portfolio oversight and the role technology plays in enabling transparency and discipline. Flexibility to work across multiple time zones and occasional travel may be required.