Join Optum, a global healthcare organization dedicated to improving lives through technology. We are seeking a skilled Windows Endpoint Engineer to analyze business requirements, ensure design quality, and apply enterprise endpoint architecture knowledge. You will develop and implement technology endpoints, resolve issues impacting end-user experience, and drive productivity while reducing ownership costs.

Our inclusive culture fosters collaboration with talented peers, offers comprehensive benefits, and provides ample career development opportunities. Together, we can advance health optimization on a global scale and make a significant impact on the communities we serve.

Key responsibilities include overseeing Windows desktop environment deployment, configuration, and maintenance.

You will perform advanced troubleshooting and root cause analysis for desktop-related issues. Enhance user productivity and satisfaction through deep Desktop Experience (DEX) expertise.

Provide expert-level end-user support, addressing technical concerns and offering best practice training. Plan and execute system upgrades, patches, and updates for optimal performance and security.

Streamline desktop management tasks by developing and implementing automation scripts. Maintain comprehensive documentation of configurations, processes, and procedures.

Collaborate effectively with other IT teams for seamless integration and support of desktop systems.

A minimum of 7 years of experience in Windows desktop engineering or a related field is required.

Demonstrated proficiency in Windows OS administration and troubleshooting (including Registry, Drivers, BIOS, BSOD) is essential. Experience with Chrome OS Administration and Management is also needed.

Proven ability to utilize Endpoint Management tools for managing domain and Entra Windows devices, along with experience in creating and deploying Windows Images. A solid understanding of Endpoint Policy Management is crucial.

Experience with scripting languages like PowerShell for automation is necessary. A strong background in Desktop Experience (DEX) tools for measuring endpoint performance, correlating issues, and optimizing user experience is highly valued.

Exceptional analytical and problem-solving skills, with a focus on root cause analysis and resolution, are a must. Excellent verbal and written communication skills are also required.

Preferred qualifications include experience in a Microsoft-centric environment (O365, M365) and with DEX tools like Lakeside SysTrack or Nexthink. Familiarity with management tools such as Workspace One, Intune, or Ivanti, and investigation tools like ProcMon, PerfMon, or RAMmap is beneficial. Experience in large endpoint environments (over 30k) and highly regulated industries like healthcare or banking is a plus.