Seeking an experienced Informatica Master Data Management (MDM) Application Support & Maintenance Engineer (L2/L3) to ensure the stability and performance of enterprise master data platforms. This role focuses on production support, maintenance, troubleshooting, optimization, and minor enhancements, critical for business continuity.

The engineer will be instrumental in maintaining the availability, integrity, and performance of Informatica MDM solutions. A strong background in Informatica MDM, data quality, data integration, relational databases, and production support operations is essential.

Provide L2/L3 application support for Informatica MDM across production and non-production environments. Monitor application health, data jobs, and interfaces, resolving incidents and service requests within SLAs. Conduct root cause analysis and implement preventive actions for issues related to match/merge, data quality, workflows, and APIs.

Maintain system health through proactive monitoring, support application upgrades and patches, and manage configuration changes. Ensure data quality and integrity, and participate in disaster recovery and business continuity planning. Keep system documentation and knowledge articles up-to-date.

Implement minor enhancement requests and configuration changes, including modifying business rules, workflows, and hierarchy management. Contribute to performance tuning and automate operational tasks. Collaborate with development teams for defect resolution and feature enhancements.

Manage incidents, problems, and changes via ITSM processes, participating in major incident bridges and coordinating with cross-functional teams. Ensure adherence to change and release management protocols.

This role requires a minimum of 5 years in Application Support & Maintenance, with at least 3 years of hands-on experience in Informatica MDM implementation and support. Candidates must have experience supporting production environments under strict SLAs and possess a strong understanding of Master Data Management, data governance, and data quality processes. Proven ability in root cause analysis, troubleshooting, and performance tuning is necessary.

Proficiency in Informatica technologies such as MDM Hub, Data Director, Data Quality, PowerCenter/IICS/IDMC, Match & Merge, Business Entity Services, and Reference Data Management is mandatory. Expertise in Oracle, SQL Server, or PostgreSQL, along with advanced SQL and performance tuning, is required. Experience with REST APIs, Web Services, ETL/ELT processes, and data migration/synchronization is also essential.

Familiarity with ITSM tools like ServiceNow, scheduling tools (Control-M/Autosys), Unix/Linux environments, Git, and monitoring tools (Splunk, AppDynamics, Dynatrace) is expected. Strong analytical, problem-solving, and communication skills are vital for managing multiple priorities in a fast-paced setting. Experience in global delivery and offshore support models, along with a willingness to participate in on-call and weekend rotations, is beneficial. Domain experience in healthcare, retail, manufacturing, or financial services is preferred.