Seeking an experienced IBM Tivoli Support Engineer to provide L2/L3 production support for critical applications. This role involves proactive monitoring, swift troubleshooting, and ensuring the continuous availability of IBM Tivoli environments. You will be instrumental in maintaining system health and resolving complex technical challenges.

This position operates from designated ODCs in Noida, Bangalore, or Hyderabad, requiring adherence to a 24x7 shift roster, including weekend support. A strong understanding of system administration and application support principles is essential.

As an IBM Tivoli Support Engineer, you will be responsible for:

- Delivering L2/L3 production support for IBM Tivoli applications. - Vigilantly monitoring Tivoli services, agents, servers, and system health. - Diagnosing and resolving application failures and connectivity issues. - Executing Tivoli service operations, configuration adjustments, and maintenance. - Investigating alerts and production incidents by analyzing application and OS logs. - Performing root cause analysis for recurring or critical incidents. - Supporting installations, patching, upgrades, and maintenance activities. - Troubleshooting issues across Linux/Unix servers, databases, and network infrastructure. - Developing and maintaining Shell/Python scripts for automation and operational tasks. - Collaborating with database teams to address connectivity and performance concerns. - Managing incident, change, problem, and service request tickets via ITSM processes. - Maintaining SOPs, runbooks, and knowledge base articles. - Participating in on-call support and major incident troubleshooting. - Coordinating with vendors for advanced product issue resolution.

To excel in this role, you should possess:

- Typically 4–8 years of experience in application support, with a focus on IBM Tivoli. - Strong command-line proficiency and troubleshooting skills in Linux/Unix environments. - Expertise in IBM Tivoli administration, configuration, monitoring, and troubleshooting. - Proficiency in Shell scripting (Bash/Korn) for automation and operational tasks. - Basic-to-intermediate Python scripting capabilities for support automation. - Foundational knowledge of SQL, including database connectivity and troubleshooting. - Solid understanding of networking concepts (TCP/IP, DNS, ports, firewalls) and connectivity troubleshooting. - Experience with ITSM processes for ticket management. - Ability to work independently and as part of a team, with a commitment to 24x7 support operations.