Join NTT DATA as a Clinical EHR/EMR Specialist, providing critical application support and maintenance within the healthcare sector. This role focuses on ensuring the stability and efficiency of clinical systems for a leading healthcare provider. You will be instrumental in managing complex healthcare applications, contributing to both operational excellence and technological advancement.

As part of a global technology leader, you'll engage with innovative solutions and have opportunities for professional growth. This position is based in Noida, Uttar Pradesh, India, with potential work arrangements in Bangalore or Hyderabad.

Your primary responsibilities will involve L2/L3 incident and problem management for COTS healthcare applications, ensuring prompt service restoration and SLA adherence. You will proactively monitor application health, perform essential maintenance, and support upgrades. This includes managing change and release processes, acting as a liaison between stakeholders and vendors, and ensuring compliance with healthcare regulations like HIPAA. Maintaining comprehensive documentation and knowledge articles is also a key aspect of this role.

Key duties include: - Investigating and resolving application incidents and recurring issues. - Monitoring application performance and conducting proactive maintenance. - Managing changes, patches, and upgrades through controlled release cycles. - Coordinating with business users, IT teams, and third-party vendors. - Ensuring adherence to healthcare regulations and data privacy standards.

We are seeking candidates with hands-on experience in the US Healthcare Provider domain, possessing a strong understanding of hospital workflows and operational support. A proven ability to provide L2/L3 production support for EMR, EHR, HIS, and other clinical applications is essential, focusing on maintaining high availability and system reliability.

Essential qualifications include: - Experience in EMR/EHR/HIS application support. - Proficiency in monitoring application performance and troubleshooting issues within SLA targets. - Expertise in ITIL-aligned Incident, Request, Problem, Change, and Release Management. - Skills in diagnosing issues using logs, database queries, and system analysis. - Experience collaborating with clinical and administrative staff. - Ability to coordinate with vendors and internal technical teams for issue resolution and improvements. - Familiarity with application upgrades, patch deployments, and release validation. - Capability to perform Root Cause Analysis (RCA) and implement preventative actions. - Experience in developing and maintaining operational documentation and SOPs. - Understanding of healthcare regulations, security, and privacy requirements. - Willingness to participate in on-call support rotations. - Knowledge of healthcare interoperability and integrations is a plus.