Join our team as an Application Support Engineer and step into the role of a software detective. You'll provide dynamic service to identify and resolve issues across critical business system components. This position offers the opportunity to become a subject matter expert, contributing significantly to system stability and performance.

Your daily activities will involve collaborating with colleagues to troubleshoot complex software challenges, meticulously analyzing system performance, and ensuring seamless application operation. You will also engage with end-users to understand their pain points and implement effective solutions that enhance both system functionality and overall user experience.

As an Application Support Engineer, you are expected to operate independently and develop into a key subject matter expert. Your role involves active participation and valuable contributions to team discussions, driving collaborative problem-solving for work-related issues.

You will also contribute to the development and implementation of robust application support processes designed to boost operational efficiency. Furthermore, you'll be responsible for meticulously documenting and maintaining comprehensive records of issues and their resolutions, building a valuable knowledge base for future reference and team benefit.

This role requires a strong command of EPIC Systems and certification in Bridges Interfaces. Candidates should possess exceptional analytical and problem-solving skills, essential for diagnosing and effectively resolving software issues.

Experience with system monitoring tools is crucial for ensuring optimal application performance. The ability to collaborate effectively with cross-functional teams to address complex application challenges is also a key requirement. Familiarity with the software development lifecycle and established application support methodologies is expected.