Join our team as an Application Support Engineer and become a vital part of our critical business systems. In this role, you'll act as a software detective, providing dynamic service to identify and resolve issues across multiple system components. Your expertise will be crucial in ensuring the smooth operation of our essential business platforms.

This position offers a unique opportunity to dive deep into complex systems, troubleshoot challenging problems, and contribute directly to system stability and performance. You will be instrumental in maintaining the integrity and efficiency of our core applications, ensuring they meet the high standards our clients expect.

Manage Veeva CRM/Vault CRM configurations effectively. Support the implementation of Veeva change requests, including detailed analysis, design, solutioning, effort estimation, and bug fixing. Handle user setup, alignment, and security configurations within Veeva. Develop custom code, such as triggers, workflows, and classes. Engage in support and Application Management Services (AMS) activities using ServiceNow. Lead status meetings and calls with clients and internal teams. Guide and mentor team members to provide timely resolutions for technical tasks and efforts. Identify opportunities for automation and innovation to deliver added value to clients. Assist with integration activities utilizing ETL tools, Python scripting, C#, or Azure technologies.

A minimum of 2-5 years of experience in Veeva Vault CRM is required. Candidates must possess a strong understanding of Veeva data models and inter-object relationships. Proficiency in configuring Veeva CRM/Vault CRM and handling change requests is essential. Experience with custom code development (triggers, workflows, classes) is highly valued, with Java SDK knowledge being a plus. Hands-on experience with user setup, alignment, and security models in Veeva is necessary. Familiarity with project management tools like JIRA and support/AMS activities in ServiceNow is expected. Excellent communication and stakeholder management skills are crucial. Integration knowledge using ETL tools, Python scripting, C#, or Azure technologies is considered beneficial.