Join our team as an Application Support Engineer and become a vital part of our critical business systems. In this role, you will act as a software detective, diligently identifying and resolving issues across multiple system components. Your expertise will ensure the smooth and efficient operation of essential applications, requiring a proactive approach to anomaly detection and continuous system monitoring. This position involves detailed analysis, cross-team collaboration, and a commitment to maintaining system stability and performance.

Key responsibilities include becoming a subject matter expert and performing independently. Active participation and contribution in team discussions and problem-solving sessions are essential. You will collaborate with various teams to ensure timely resolution of application issues, document troubleshooting steps for a growing knowledge base, and assist in implementing process improvements for enhanced system reliability and user experience. Supporting and mentoring junior team members is also a valued aspect of this role.

This role requires a strong proficiency in Microsoft Azure Integration Services and experience with cloud-based integration platforms and middleware solutions. You should possess excellent problem-solving skills, with the ability to analyze complex system interactions. Familiarity with monitoring and diagnostic tools for application performance tracking is crucial. Experience working with APIs, connectors, and data transformation techniques within integration services is expected. Strong communication skills are necessary for effective collaboration with both technical and non-technical stakeholders. A minimum of 2 years of experience in Microsoft Azure Integration Services is required, along with a background of 15 years of full-time education. The position is based in our Gurugram office.