Step into the role of an Application Support Engineer, where you'll act as a crucial "software detective." Your mission will involve identifying and resolving complex issues within various components of critical business systems. This dynamic position requires a proactive mindset, sharp analytical skills, and a commitment to ensuring the seamless operation of essential applications.

This role is pivotal in maintaining system reliability and performance. It demands continuous monitoring, effective collaboration across diverse teams, and the delivery of timely, impactful solutions within a fast-paced environment.

As a key team member, you will be expected to operate independently and evolve into a Subject Matter Expert (SME).

You will actively contribute to team discussions, bringing insights and solutions to work-related challenges. Collaboration with cross-functional teams is essential to understand system interdependencies and the ripple effects of identified issues.

Key responsibilities include documenting findings and resolutions to build a comprehensive knowledge base. You'll also assist in developing and implementing process improvements aimed at enhancing system stability. Furthermore, you will support junior team members through knowledge sharing and guidance.

Essential to this role is proficiency in Ab Initio, coupled with strong troubleshooting and problem-solving capabilities for complex software systems.

Candidates should possess experience in monitoring and diagnosing issues within enterprise-level applications. The ability to analyze logs and system outputs to pinpoint root causes of failures is critical.

Familiarity with data processing workflows and batch job management is highly beneficial. Effective communication skills are necessary for seamless coordination with both technical and non-technical stakeholders. A minimum of 3 years of experience in Ab Initio is required, alongside 15 years of full-time education.