As an Application Support Engineer, you will be a crucial part of our team, acting as a software detective. Your primary responsibility will be to provide a dynamic service that meticulously identifies and resolves issues within various components of our critical business systems. This role involves close collaboration with diverse teams to troubleshoot and fix software-related challenges, ensuring the seamless and efficient operation of essential applications. You will actively participate in problem-solving initiatives, conduct performance analysis, and contribute to the ongoing enhancement of operational processes and tools.

Key responsibilities include performing independently and developing into a subject matter expert (SME).

- Actively contribute to team discussions and provide valuable insights. - Offer effective solutions to work-related problems. - Support the creation of documentation for processes and procedures to expand team knowledge. - Engage in training and mentor junior team members to foster a supportive and collaborative environment.

We are seeking candidates with a minimum of 2 years of experience, specifically with ServiceNow Now Assist.

Essential technical skills include proficiency in ServiceNow Now Assist, strong analytical and problem-solving abilities to tackle complex software issues, and familiarity with incident management and service request fulfillment. A solid understanding of ITIL processes and best practices is also important. The ability to collaborate effectively within a team-oriented setting is vital. A comprehensive 15 years of full-time education is a prerequisite for this role.