As an Application Support Engineer, your primary role is to act as a software detective. You will investigate and resolve issues across multiple components of critical business systems, ensuring smooth operations and system reliability. This dynamic role demands a proactive approach to problem identification, analysis of system behavior, and delivering timely solutions to maintain business continuity.

Continuous monitoring and collaboration with diverse teams are key aspects of this position. You will contribute to building a comprehensive knowledge base by documenting findings and resolutions, aiding future problem-solving efforts and system improvements. Guidance and support to junior team members will also be a part of your responsibilities, fostering professional growth within the team.

- Independently perform duties and aspire to become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to understand system interdependencies and the impact of issues. - Document all findings and resolutions to build a valuable knowledge base. - Contribute to the ongoing enhancement of support processes and tools. - Mentor and support junior team members, promoting their development.

A minimum of 3 years of experience in Business Requirements Analysis is essential. Strong analytical skills are required to effectively diagnose and troubleshoot complex software issues. The ability to interpret business needs and translate them into technical requirements is crucial. Familiarity with root cause analysis and problem-solving methodologies is expected.

Excellent communication skills are necessary for seamless collaboration with both technical and non-technical stakeholders. A foundational understanding of the software lifecycle and support frameworks is beneficial. This role requires a candidate with 15 years of full-time education.