Join our team as an Application Support Engineer and take on the role of a software detective. You'll be instrumental in identifying and resolving issues within critical business systems, ensuring seamless operations across multiple components. This dynamic role requires a proactive approach to problem-solving, system analysis, and continuous monitoring.

Your contributions will be vital in maintaining system stability and enhancing overall performance. Collaborate with cross-functional teams, document findings, and contribute to a robust knowledge base. This position offers an opportunity to become a subject matter expert and support the smooth functioning of essential business processes.

As an Application Support Engineer, you will be expected to perform independently and develop into a subject matter expert (SME).

Key responsibilities include: - Actively participating and contributing to team discussions. - Providing effective solutions to work-related problems. - Collaborating with cross-functional teams to gather information and troubleshoot complex system issues. - Documenting findings and resolutions to build a valuable knowledge base. - Assisting junior team members by sharing knowledge and offering guidance on technical challenges. - Continuously monitoring system performance and recommending improvements to prevent recurring issues.

We are seeking individuals with a minimum of 2 years of experience, specifically in Epic Systems.

Essential skills include: - Proficiency in Epic Systems. - Strong analytical skills for effective software issue diagnosis and resolution. - Ability to comprehend interdependencies between multiple software components. - Excellent communication skills for interacting with both technical and non-technical stakeholders. - Proven experience in troubleshooting and root cause analysis within complex IT environments. - Familiarity with system monitoring tools and incident management processes.

A foundational education of 15 years of full-time study is required for this role.