Join our team as an Application Support Engineer, where you'll be the vital link in ensuring the smooth operation of critical business systems. Your role will involve acting as a software detective, proactively identifying and resolving issues across multiple system components. This position requires a keen eye for detail, analytical problem-solving skills, and a commitment to maintaining system reliability and performance.

You will be instrumental in monitoring systems, collaborating with diverse teams, and delivering timely, effective solutions in a dynamic environment. This is an excellent opportunity to contribute to the stability and efficiency of essential applications.

- Independently manage tasks and evolve into a subject matter expert. - Actively participate and contribute to team discussions and problem-solving sessions. - Collaborate with cross-functional teams to ensure seamless system integration and functionality. - Clearly document findings and solutions to facilitate knowledge sharing and future troubleshooting. - Support the development and implementation of process improvements to boost system support efficiency. - Provide mentorship and support to junior team members, fostering their professional development and team success.

- A minimum of 2 years of experience with Epic Systems is essential. - Possess strong analytical and problem-solving skills to diagnose and resolve complex software issues effectively. - Familiarity with system monitoring tools and incident management processes is required. - Ability to clearly communicate technical information to both technical and non-technical audiences. - Understanding of the software lifecycle and support methodologies to maintain consistent application performance. - Capacity to thrive under pressure and manage multiple priorities in a fast-paced setting. - A foundational education comprising 15 years of full-time study is a prerequisite.