Step into the role of an Application Support Engineer, acting as a crucial software detective. Your primary mission is to provide dynamic service, expertly identifying and resolving issues across various critical business system components. This role demands a keen eye for detail and a proactive approach to ensuring seamless application performance.

You will collaborate with a dedicated team, analyzing system performance and troubleshooting software problems. Your efforts will directly contribute to the smooth operation of applications, effectively supporting overall business objectives.

Expected to develop into a subject matter expert, performing duties with a high degree of autonomy.

Actively participate and contribute to all team discussions and problem-solving sessions.

Provide innovative solutions to challenges encountered in your work.

Assist in the creation and maintenance of process documentation and solutions to enrich team knowledge.

Engage in continuous professional development to stay abreast of the latest technological advancements and industry best practices.

A minimum of three years of experience specifically with Epic Systems is mandatory.

Possession of relevant certifications such as PB/PB Claims is required.

Strong analytical capabilities are essential for diagnosing and resolving complex software issues.

Familiarity with database management principles and proficiency in query languages are necessary.

Demonstrated ability to collaborate effectively within a team-oriented setting is highly valued.

Experience with system integration and troubleshooting is considered a significant advantage.