Join our team as an Application Support Engineer and step into the role of a software detective. You will be instrumental in identifying and resolving issues across various components of critical business systems, ensuring their seamless operation. This position demands a proactive approach to tackling challenges and delivering timely solutions in a dynamic environment.

Your day-to-day will involve continuous monitoring, collaborative problem-solving with cross-functional teams, and a dedication to maintaining system reliability and performance. You will play a key part in enhancing service delivery and building a valuable knowledge base for future reference.

- Act as a Subject Matter Expert (SME) and perform duties independently. - Actively participate and contribute to team discussions. - Provide effective solutions to work-related problems. - Collaborate with cross-functional teams to understand and resolve system issues. - Document troubleshooting steps and solutions to create a knowledge base. - Contribute to improving support processes and tools for enhanced service delivery. - Communicate issue status and resolution progress clearly to stakeholders.

- A minimum of 3 years of experience is required, specifically in Oracle HCM Cloud BI Reporting and Analytics. - Possess strong analytical skills for diagnosing and resolving complex software issues. - Experience in monitoring and maintaining the performance of enterprise applications is essential. - Ability to interpret and analyze data to support decision-making and reporting. - Familiarity with business intelligence concepts and reporting tools within Oracle HCM Cloud. - Excellent problem-solving abilities focused on practical and efficient solutions. - 15 years of full-time education is a mandatory requirement.