As an Application Support Engineer, you'll function as a software detective, delivering dynamic service to pinpoint and resolve issues across critical business systems. Your role involves collaborating with teams to troubleshoot software, analyze system performance, and ensure smooth application operation.

You'll engage with users to understand their challenges and implement solutions that boost system functionality and user satisfaction. This position requires independent performance and contribution to becoming a subject matter expert (SME).

Active participation in team discussions and contributing to problem-solving are key. You will also assist in documenting processes and procedures to enrich team knowledge and gather stakeholder requirements, providing feedback on system performance.

- Independently perform duties and grow into a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Support the creation of process and procedure documentation for enhanced team knowledge. - Collaborate with stakeholders to gather requirements and offer feedback on system performance.

A minimum of 3 years of experience with Epic Systems is mandatory. Additionally, candidates must possess strong analytical skills for diagnosing and resolving software issues, alongside experience in troubleshooting and debugging applications. Familiarity with system integration and data flow management is expected.

Proficiency in communicating technical information clearly to non-technical users is essential. Certification in Optime and Anesthesia is required. The role requires 15 years of full-time education and is based in our Hyderabad office.