As an Application Support Engineer, you will be instrumental in identifying and resolving issues within critical business systems. This role involves acting as a software detective, ensuring the dynamic and seamless operation of multiple application components. You'll be responsible for monitoring system health, diagnosing problems, and implementing effective solutions to maintain business continuity and operational efficiency.

This position requires a proactive individual who can work independently and develop expertise in specific areas. Collaboration with cross-functional teams will be key to ensuring smooth integration and functionality of software components. You will also contribute to problem-solving discussions and help build a robust knowledge base for the team.

- Independently perform duties and develop subject matter expertise. - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Collaborate with diverse teams for seamless software integration and operation. - Document troubleshooting steps and resolutions for future reference. - Mentor junior team members by sharing knowledge and offering guidance on complex issues. - Proactively monitor system health to prevent potential disruptions and downtime.

- Minimum of 2 years of experience is mandatory, with a focus on Cloud Contact Center Implementation. - A strong understanding of Contact Center Technology Capabilities is beneficial. - Excellent analytical skills are essential for diagnosing and resolving software issues efficiently. - Familiarity with system monitoring tools and incident management processes is required. - Ability to manage multiple software components and understand their interdependencies is crucial. - Outstanding communication skills are needed to effectively liaise with technical and non-technical stakeholders. - Candidates must have completed 15 years of full-time education.