Join our team as an Application Support Engineer and become a vital part of our critical business systems. You'll act as a software detective, meticulously identifying and resolving issues across multiple system components. This dynamic role ensures the smooth operation and continuous availability of our business operations through proactive problem-solving and system oversight.

Key responsibilities include becoming a subject matter expert (SME) and performing independently. You will actively contribute to team discussions, providing solutions to complex work-related challenges. Collaboration with cross-functional teams is essential for timely issue resolution and overall system performance enhancement. Clear documentation and communication of findings to stakeholders will support knowledge sharing and continuous improvement initiatives, while assisting junior team members fosters their growth.

This role requires a minimum of 3 years of experience, specifically with proficiency in ServiceNow. Strong troubleshooting and problem-solving skills for enterprise software applications are essential, alongside experience in incident management and root cause analysis within complex IT environments. The ability to work with system logs, monitoring tools, and diagnostic utilities is crucial. Good communication skills for interacting with technical teams and business users, along with familiarity with IT service management processes, are expected. A 15-year full-time education is a prerequisite for this position.