Serve as a software detective, delivering dynamic support to identify and resolve issues within critical business systems. Your role involves collaborating with teams to troubleshoot, analyze system performance, and ensure applications function seamlessly to support business operations. You will also interact with users to understand their challenges and implement solutions that enhance system functionality and user experience.

This position offers the opportunity to become an expert in your domain and actively contribute to team discussions and problem-solving initiatives. You will play a key role in developing and implementing efficient application support processes, and potentially mentor junior team members.

- Act as an independent Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Provide effective solutions to work-related challenges. - Assist in developing and implementing application support processes to boost efficiency. - Offer training and support to junior team members, fostering their skill development.

A minimum of 3 years of dedicated experience with Epic Systems is essential for this role. Candidates are required to have completed 15 years of full-time education.

Strong analytical and problem-solving skills are crucial for diagnosing and resolving software issues. Proficiency in using system monitoring tools to maintain optimal performance is expected. The ability to document processes clearly and create user guides will aid in knowledge transfer. Familiarity with database management and query languages is also beneficial for supporting application functionality. This role is based in our Hyderabad office.