Embark on a career as an Application Support Engineer, where you'll function as a software detective. Your primary responsibility will be to provide dynamic service, identifying and resolving issues within critical business systems. This role demands a proactive stance in tackling system challenges and delivering swift, effective solutions to ensure seamless operations.

Continuous monitoring, in-depth analysis, and close collaboration with diverse teams are essential for maintaining the reliability and efficiency of our vital software applications. This is an opportunity to contribute significantly to the stability and performance of our technology landscape.

- Become a subject matter expert and operate with a high degree of independence. - Actively contribute to and participate in team discussions. - Develop and implement effective solutions for work-related challenges. - Partner with cross-functional teams to grasp system needs and troubleshoot intricate problems. - Create thorough documentation of findings and resolutions to foster knowledge sharing. - Support system upgrades and enhancements to boost overall performance. - Mentor and guide junior team members, sharing expertise and insights.

- Demonstrated proficiency in Epic Systems is a core requirement. - Exceptional problem-solving capabilities to effectively diagnose and resolve software defects. - Experience utilizing system monitoring and incident management tools. - Ability to analyze system logs and performance metrics to pinpoint root causes. - Strong communication skills for clear interaction with both technical and non-technical stakeholders. - Familiarity with software development lifecycle processes and change management protocols. - A minimum of 2 years of relevant experience is necessary for this role. - Completion of 15 years of full-time education is a prerequisite.