Join our team as an Application Support Engineer, where you'll play a crucial role in maintaining the health and performance of critical business systems. This position involves acting as a software detective, proactively identifying and resolving issues across multiple application components. You will be instrumental in ensuring the smooth operation and reliability of essential business applications, requiring a keen analytical mind and a dedication to service excellence.

As an Application Support Engineer, you will be expected to develop into a subject matter expert and operate with a high degree of autonomy. Your responsibilities will include actively contributing to team discussions and problem-solving initiatives. You will collaborate with various departments to swiftly resolve system issues, minimizing any potential downtime. Maintaining a comprehensive knowledge base by documenting troubleshooting steps and solutions will also be a key part of your role. Furthermore, you'll assist in system updates and patches to bolster application stability and security, while also mentoring junior team members.

We are seeking candidates with a strong foundation in cloud infrastructure management, particularly within Amazon Web Services (AWS). Essential to this role is proven proficiency in AWS Administration and experience with cloud deployment. You should possess a solid understanding of system monitoring tools and incident management frameworks, coupled with the ability to troubleshoot cloud services, networking, and storage-related problems. Familiarity with automation and scripting for operational efficiency, alongside a working knowledge of cloud security best practices, is highly valued. A minimum of three years of experience in AWS Administration is required for this position.