Become a software detective in this Application Support Engineer role, providing dynamic service to identify and resolve issues within critical business systems. You will be responsible for proactively monitoring, investigating, and ensuring the smooth operation of essential applications.

This position requires a keen analytical mind and a collaborative spirit to maintain business continuity and efficiently resolve any disruptions. You'll engage continuously with system performance and work alongside various teams to guarantee seamless operations.

Independently perform duties and grow into a Subject Matter Expert (SME). Actively participate and contribute to team discussions and problem-solving sessions. Collaborate with cross-functional teams to ensure the timely resolution of system issues and minimize downtime. Clearly document and communicate findings and solutions to both technical and non-technical stakeholders. Assist in developing and implementing process improvements to enhance system reliability and support efficiency. Support junior team members through knowledge sharing and guidance on troubleshooting techniques.

Demonstrated proficiency in Snowflake Data Warehouse is essential. A strong understanding of data warehousing concepts and cloud-based data storage solutions is expected. Experience in monitoring and troubleshooting data pipelines and ETL processes within Snowflake environments is required. Ability to analyze system logs and performance metrics to pinpoint root causes of issues. Familiarity with SQL querying and optimization techniques for efficient data retrieval. Excellent communication skills are necessary for effective collaboration with diverse stakeholders.