Join our team as an Application Support Engineer, where you'll be instrumental in safeguarding the integrity of our critical business systems. This role is about more than just fixing bugs; it's about proactive problem-solving and ensuring the seamless operation of complex applications. You'll dive deep into system components, identify root causes of issues, and implement effective solutions.

This position offers a unique opportunity to become a subject matter expert, contributing significantly to team discussions and developing innovative solutions. We value collaborative problem-solving and clear documentation, ensuring knowledge is shared effectively across the team. Your efforts will directly impact application performance and system reliability.

Take ownership of application issues, acting as a primary point of contact for resolution and becoming a subject matter expert. Actively participate in team discussions, contributing valuable insights and fostering a collaborative problem-solving environment. Develop and implement robust solutions to address complex technical challenges, ensuring minimal disruption to business operations. Collaborate with various departments to thoroughly understand system requirements and intricacies. Maintain detailed documentation of identified issues, solutions, and best practices for future reference and team knowledge enhancement. Support the deployment of system updates and enhancements, focusing on improving overall application efficiency and user experience. Mentor and guide junior team members, sharing expertise and promoting a culture of continuous learning and skill development.

A strong command of O9 Solutions is essential for this role. Possess exceptional analytical and problem-solving skills, enabling effective diagnosis and resolution of software defects. Demonstrate experience in monitoring and maintaining enterprise-level software applications. Communicate technical concepts with clarity and precision to diverse audiences, both technical and non-technical. Familiarity with system integration processes and understanding data flow within intricate business architectures is highly beneficial. Exhibit the ability to work autonomously while adeptly managing multiple tasks and priorities in a demanding, fast-paced work setting. Minimum of three years of dedicated experience with O9 Solutions is required. A foundational 15 years of full-time education is a prerequisite for this position.