Step into the role of a software detective as an Application Support Engineer, where you'll be instrumental in identifying and resolving issues within critical business systems. This dynamic position requires a proactive approach to ensuring the smooth operation of essential software by investigating and solving complex problems across multiple system components. You will be a key player in maintaining system reliability and efficiency through continuous monitoring, in-depth analysis, and effective collaboration.

As an integral part of the team, you are expected to operate independently and develop into a Subject Matter Expert (SME). Your active participation in team discussions and contributions to problem-solving are crucial. You will collaborate with cross-functional teams to understand system needs and tackle intricate issues, documenting all findings and solutions to foster knowledge sharing. Additionally, you will support system updates and enhancements for improved performance and mentor junior team members with your expertise.

A strong command of Microsoft Dynamics CRM Functional is essential for this role. We are looking for candidates with robust analytical and problem-solving capabilities, specifically within customer relationship management systems. Previous experience in diagnosing and resolving software issues in enterprise environments is required. The ability to articulate technical information clearly to diverse audiences, familiarity with business process workflows in Microsoft Dynamics CRM, and skill in managing multiple priorities in a fast-paced setting are also key. A minimum of three years of experience in Microsoft Dynamics CRM Functional is necessary, along with a full-time education spanning 15 years.