Serve as a crucial Application Support Engineer, embodying the role of a software detective. Your primary mission will be to deliver dynamic service by identifying and resolving issues across multiple components of critical business systems. This position requires a keen analytical mind and a proactive approach to maintaining the integrity and performance of essential applications.

You will be instrumental in ensuring the smooth operation of our vital business systems by thoroughly investigating and resolving technical challenges. The role demands a strong capability to diagnose complex problems and implement effective solutions, contributing to the overall reliability of our IT infrastructure.

Independently contribute as a Subject Matter Expert (SME) and actively participate in team discussions to foster collaborative problem-solving.

Provide innovative solutions to work-related challenges and collaborate effectively with cross-functional teams to understand system interdependencies and the impact of identified issues.

Document all findings and resolutions comprehensively to build a valuable knowledge base for future reference. Assist in the ongoing enhancement of support processes and tools.

Communicate timely updates and status reports to stakeholders, ensuring transparency and effective management of ongoing issues.

A minimum of 3 years of dedicated experience in Oracle Integration Cloud Service (ICS) is essential for this role.

Possess strong troubleshooting and problem-solving skills specifically related to integration platforms and cloud-based services.

Demonstrate experience in monitoring and managing cloud integration services, with the ability to analyze logs and system alerts to pinpoint root causes of issues.

A foundational understanding of integration patterns and middleware technologies is beneficial. A 15-year full-time education is a prerequisite for this position.