Join our team as an Application Support Engineer and become a crucial problem-solver for our critical business systems. You'll delve into complex issues across various application components, ensuring smooth and efficient operations.

Your role involves acting as a software detective, identifying and resolving technical challenges. You will collaborate with teams, analyze system performance, and contribute to the continuous enhancement of our support processes, all while delivering excellent service.

As an Application Support Engineer, you are expected to operate independently and grow into a Subject Matter Expert (SME).

Your responsibilities include actively participating in team discussions and contributing to the development of effective solutions for work-related problems. You will also assist in documenting processes and solutions to build team knowledge.

Furthermore, you will engage in training and mentoring junior team members, fostering a collaborative and growth-oriented environment. This role requires a strong understanding of web content management systems and their functionalities.

To excel in this role, you should possess a minimum of 3 years of experience specifically with Sitecore. A solid understanding of web content management systems and their functionalities is essential.

You will need proven experience in troubleshooting and resolving application issues promptly. Familiarity with the software development life cycle and application support methodologies is also required.

An ability to analyze system performance metrics and implement improvements is key. A 15-year full-time education is a prerequisite for this position.