Join our team as an Application Support Engineer, where you'll be the go-to expert for identifying and resolving issues within critical business systems. This dynamic role involves acting as a software detective, ensuring the seamless operation of our applications.

Your contributions will be vital in maintaining system stability and driving efficiency. You will collaborate with various teams to troubleshoot complex problems and implement effective solutions, contributing to the overall success of our projects.

As an Application Support Engineer, you are expected to operate with autonomy and develop deep subject matter expertise.

Key responsibilities include actively contributing to team discussions, proposing innovative solutions to work-related challenges, and collaborating across departments to ensure the swift resolution of application issues.

You will also be responsible for documenting and communicating your findings and solutions clearly to all stakeholders, as well as assisting in the ongoing enhancement of support processes and tools. Furthermore, you will mentor and guide junior team members to support their professional growth.

We are seeking an Application Support Engineer with a strong command of ServiceNow IT Service Management (ITSM).

This role requires proven experience with incident, problem, and change management processes within IT service environments. Excellent analytical skills are essential for diagnosing and troubleshooting complex software issues.

The ideal candidate will possess the ability to work effectively with diverse IT infrastructure components and understand their interdependencies. Familiarity with service management frameworks and industry best practices is also expected. A minimum of 3 years of specialized experience in ServiceNow ITSM is mandatory. Applicants must have completed 15 years of full-time education.