This role focuses on being a software detective, providing dynamic service to identify and resolve issues within multiple components of critical business systems. The Application Support Engineer will act as a key problem-solver, ensuring the stability and efficiency of essential applications.

Key responsibilities include independently becoming a subject matter expert (SME) and actively contributing to team discussions. The engineer will be instrumental in developing solutions to work-related challenges, collaborating with cross-functional teams, and documenting findings to build a valuable knowledge base.

The Application Support Engineer is expected to perform independently and develop into a subject matter expert (SME).

Active participation and contribution in team discussions are essential. The role involves providing solutions to work-related problems and collaborating with cross-functional teams to understand system requirements and troubleshoot complex issues.

Responsibilities also include documenting findings and resolutions to build a knowledge base for future reference, assisting in the implementation of system updates and enhancements, and supporting junior team members through knowledge sharing and guidance.

A minimum of 3 years of experience is required, with a specific focus on O9 Data Integration.

Strong analytical skills are crucial for identifying root causes of system issues and developing effective solutions. The ideal candidate will have experience monitoring and maintaining enterprise-level software applications and possess the ability to work with multiple software components, understanding their interdependencies.

Excellent problem-solving skills, meticulous attention to detail in diagnosing technical problems, and effective communication skills for collaborating with both technical and non-technical stakeholders are paramount for success in this role. A 15-year full-time education is a mandatory requirement.