As an Application Support Engineer, you'll be the technical detective for our critical business systems. Your primary role is to identify, analyze, and resolve complex issues across various system components, ensuring seamless operation. This dynamic position involves continuous monitoring, proactive problem-solving, and close collaboration with diverse teams to maintain system reliability and performance.

This role is ideal for someone who thrives on diagnosing intricate software challenges and is dedicated to maintaining the integrity of essential business applications. You will be instrumental in building a robust knowledge base and ensuring the smooth functioning of our technological infrastructure.

- Act as a subject matter expert, performing tasks independently and contributing to team discussions. - Develop and implement effective solutions to address work-related challenges. - Foster collaboration with cross-functional teams to ensure cohesive integration and functionality of business systems. - Create comprehensive documentation for troubleshooting procedures and resolutions, enhancing our collective knowledge. - Support system updates and patch testing to minimize operational disruptions. - Monitor system performance proactively, identifying and mitigating potential issues before they impact operations.

- A minimum of 3 years of experience is required, with a strong emphasis on Epic Systems proficiency. - Possess sharp analytical and problem-solving skills to effectively diagnose and resolve intricate software issues. - Demonstrate experience with system monitoring tools and incident management protocols. - Effectively communicate technical insights to both technical and non-technical audiences. - A foundational understanding of software lifecycle management and best practices in technical support is essential. - Requires 15 years of full-time education.