We are seeking an Application Support Engineer to act as software detectives, providing dynamic service that identifies and resolves issues within critical business systems. Your role will involve troubleshooting software problems, analyzing system performance, and ensuring seamless application operation to effectively support business objectives. You will collaborate with users to understand their challenges and implement solutions that enhance system functionality and user experience.

This role requires independent performance and development into a Subject Matter Expert (SME).

Key responsibilities include: - Active participation and contribution in team discussions. - Providing solutions to work-related problems. - Assisting in the documentation of processes and solutions to foster team knowledge. - Engaging with stakeholders to gather requirements and feedback for continuous improvement.

The ideal candidate will possess strong analytical and problem-solving skills for diagnosing and resolving software issues. Experience with system monitoring tools to ensure optimal performance is essential. Collaboration with cross-functional teams to implement solutions is a key aspect of this role. Familiarity with the software development lifecycle and best practices in application support is also required. A minimum of 2 years of experience with Epic Systems is mandatory.