Join our team as an Application Support Engineer and step into the role of a software detective. You will be responsible for identifying and resolving issues across critical business systems, ensuring their dynamic and smooth operation. This position requires a proactive approach to analyzing system behavior and delivering timely solutions to maintain high levels of system reliability and performance in a fast-paced environment.

This role involves continuous monitoring, active collaboration with diverse teams, and contributing to the overall stability and efficiency of our core applications. You will be instrumental in troubleshooting complex problems and ensuring that our business systems function optimally to meet client needs.

- Act as an independent Subject Matter Expert (SME) within the team. - Actively participate and contribute to team discussions and problem-solving sessions. - Develop and implement effective solutions for work-related challenges. - Collaborate with cross-functional teams to understand system requirements and resolve intricate technical issues. - Create detailed documentation of findings and solutions for knowledge sharing and future reference. - Support system updates and enhancements to boost application performance. - Mentor junior team members by offering guidance and sharing best practices.

- A minimum of 3 years of experience with O9 Solutions is mandatory. - Strong analytical and problem-solving skills are essential for diagnosing and rectifying software issues efficiently. - Proficiency with monitoring tools and techniques for tracking system health and performance. - Ability to articulate technical information clearly to both technical and non-technical audiences. - Familiarity with business process workflows and the interaction of software components within them. - Demonstrated ability to perform under pressure and manage multiple priorities in a dynamic setting. - 15 years of full-time education is required.