Become a vital part of our team as an Application Support Engineer, where you'll act as a software detective. Your primary role will be to identify and resolve issues within critical business systems, ensuring their smooth and efficient operation. This dynamic position requires keen analytical skills and a proactive approach to system monitoring and problem-solving. You will collaborate with various teams to maintain system stability and contribute to business continuity.

This role emphasizes independent contribution and becoming a subject matter expert. Active participation in team discussions and providing solutions to work-related challenges are essential. You will collaborate with cross-functional teams to understand system needs and address complex issues. Documenting findings and solutions will enhance team knowledge sharing, while contributing to the continuous improvement of support processes and tools will increase overall efficiency. Effective communication and timely updates to stakeholders on issue status and resolution are also key responsibilities.

- Act as a software detective, identifying and resolving issues within critical business systems. - Monitor system performance and diagnose problems to ensure smooth operation. - Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues. - Document findings and solutions to enhance knowledge sharing. - Assist in the continuous improvement of support processes and tools. - Provide timely updates and communicate effectively with stakeholders.

A minimum of 3 years of experience in O9 Data Integration is required for this role. Candidates must possess strong analytical and problem-solving abilities to effectively diagnose and resolve software issues. Experience with monitoring and maintaining enterprise-level software applications is beneficial. The ability to work with multiple system components and understand their interdependencies is crucial. Excellent communication skills are necessary for effective collaboration and reporting. Familiarity with troubleshooting methodologies and root cause analysis techniques is expected. A foundation of 15 years of full-time education is a prerequisite for this position.