Join our team as an Application Support Engineer and step into the role of a software detective. You will be instrumental in providing a dynamic service, identifying and resolving issues within critical business systems. This position demands a proactive approach to monitoring, diagnosing, and solving complex problems across multiple application components.

Your day-to-day will involve keen observation and swift action to ensure the smooth operation of essential business applications. You'll collaborate with various teams, deeply understanding system behaviors to maintain application integrity and support business continuity effectively. This is a vital role requiring vigilance and adaptability.

As an integral part of our support team, you'll be expected to perform independently and grow into a Subject Matter Expert (SME).

Key contributions include: - Actively participating and contributing in team discussions. - Providing effective solutions to work-related challenges. - Collaborating with cross-functional teams to gather information and resolve intricate system issues. - Documenting troubleshooting processes and solutions to build a comprehensive knowledge base. - Assisting with the implementation of system updates and patches to enhance performance and security. - Supporting junior team members by sharing expertise and guiding them through technical challenges.

We are seeking an Application Support Engineer with a strong technical background and a minimum of 3 years of dedicated experience.

Essential qualifications include: - Proficiency in Murex Connectivity 2.0 is a must. - Experience with Murex Back Office Workflows is highly desirable. - Demonstrated strong analytical skills for efficient software issue diagnosis and resolution. - Ability to comprehend complex system architectures and their interdependencies. - Excellent communication skills for effective collaboration with both technical and non-technical stakeholders. - Familiarity with monitoring tools and incident management processes.

Candidates must possess 15 years of full-time education. This role is based at our M2B - STPI office in Mumbai.