Embark on a career as an Application Support Engineer, where you'll act as a software detective, delivering dynamic service by identifying and resolving issues within critical business systems. This role demands a proactive approach to pinpointing problems, analyzing system behavior, and ensuring the seamless operation of essential applications. You will be responsible for continuous monitoring, close collaboration with diverse teams, and the timely delivery of solutions to maintain system reliability and peak performance in a fast-paced environment.

Independently perform duties and develop into a subject matter expert (SME). Actively participate and contribute to team discussions. Propose and implement effective solutions for work-related challenges. Collaborate with cross-functional teams to grasp system requirements and troubleshoot intricate issues. Document findings and resolutions to foster knowledge sharing and enhance support processes. Assist with system updates and patch implementations to minimize operational downtime. Provide guidance and share expertise with junior team members.

Minimum of 2 years of experience is essential, specifically with Epic Systems. Possess strong analytical and problem-solving skills for effective software issue diagnosis and resolution. Demonstrate experience with system monitoring tools and incident management procedures. Communicate technical information clearly to both technical and non-technical audiences. Familiarity with the software development lifecycle and support methodologies is beneficial. Ability to manage multiple priorities and perform under pressure in a dynamic setting is crucial. A foundational education of 15 years of full-time study is required.