As an Application Support Engineer, you will act as a software detective, providing a dynamic service to identify and resolve issues within critical business systems. Your role is pivotal in ensuring the smooth operation of essential applications and maintaining the integrity of business operations.

You will analyze system performance, implement solutions to enhance reliability and efficiency, and support users in effectively navigating software functionalities. This position offers an opportunity to grow as a subject matter expert (SME) and actively contribute to team discussions and problem-solving initiatives.

We are seeking individuals with a strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks. The ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization is crucial.

- Act as a software detective, identifying and solving issues within multiple components of critical business systems. - Perform independently and aim to become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions and problem-solving sessions. - Assist in documenting processes and solutions to enrich team knowledge. - Engage in continuous learning to stay abreast of the latest technologies and methodologies.

- Must have proficiency in Google Cloud Vertex AI Model Development. - Minimum of 3 years of experience in application support or a related field, with a focus on Google Cloud Vertex AI Model Development. - Strong understanding of cloud computing principles and practices is essential. - Experience with machine learning model deployment and management is required. - Familiarity with troubleshooting and debugging software applications is necessary. - Ability to work collaboratively in a team-oriented environment is expected. - A foundation of 15 years of full-time education is a prerequisite for this role.