As an Application Support Engineer, you will be a key player in ensuring the smooth operation of critical business systems. Your role involves acting as a software detective, proactively identifying and resolving issues across multiple application components. This position requires a strong analytical mindset and a commitment to maintaining system reliability and performance in a fast-paced environment. You'll collaborate with various teams to deliver timely solutions and contribute to the overall efficiency of support processes.

- Take ownership of tasks and strive to become a subject matter expert. - Actively participate and contribute valuable insights during team discussions. - Develop and implement effective solutions to address work-related challenges. - Partner with cross-functional teams to comprehend system complexities and enact robust resolutions. - Maintain detailed documentation of troubleshooting steps and solutions for knowledge sharing. - Support the continuous enhancement of support methodologies to elevate service quality.

- A minimum of 3 years of hands-on experience with Epic Systems is essential. - Proficiency in HIM Deficiency Tracking, HIM Hospital Coding, and HIM Release of Information is required. - Possess strong analytical and problem-solving capabilities to diagnose and resolve complex software issues. - Experience utilizing system monitoring and incident management tools is beneficial. - Ability to articulate technical information clearly to diverse audiences is crucial. - Familiarity with software lifecycle principles and best practices in application support is expected.