Join our team as an Application Support Engineer and act as a crucial software detective. You will be responsible for providing a dynamic service that identifies and resolves issues across various components of our critical business systems. Your role involves collaborating with diverse teams to troubleshoot and fix software challenges, ensuring the seamless operation of essential applications. This position offers the opportunity to engage in complex problem-solving, analyze system performance, and contribute to the ongoing enhancement of application support processes, all while delivering exceptional service to stakeholders.

As an Application Support Engineer, you are expected to operate independently and grow into a Subject Matter Expert (SME).

You will actively participate and contribute to team discussions and problem-solving sessions.

This role involves contributing to the development of solutions for work-related challenges and assisting in the documentation of processes and solutions to enrich team knowledge.

Additionally, you will engage in training and mentoring junior team members, fostering their professional development.

To excel in this role, you need a strong proficiency in Java Enterprise Edition.

A solid understanding of application support methodologies and best practices is essential, along with proven experience in troubleshooting and debugging complex software issues.

Familiarity with database management and SQL for data retrieval and manipulation is required.

Knowledge of the software development life cycle and agile methodologies is also expected. A minimum of 3 years of experience is mandatory for this position.