As an Application Support Engineer, you will serve as a software detective, offering dynamic assistance to identify and resolve issues across critical business systems. Your primary focus will be on troubleshooting and ensuring the seamless operation of essential applications. This role involves collaborating with diverse teams to tackle software challenges, analyzing system performance, and implementing solutions to boost reliability and efficiency.

You'll be instrumental in maintaining the integrity of business operations and guiding users through software functionalities. A strong understanding of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks is essential. The ability to align AI capabilities with business goals, ensuring scalability, responsible usage, and value realization, is key to success in this position.

As an Application Support Engineer, you are expected to operate independently and develop into a Subject Matter Expert (SME).

You will actively participate and contribute to team discussions and provide solutions for work-related problems.

Assisting in the documentation of processes and solutions to enhance team knowledge is a core responsibility.

Engaging in continuous learning to stay abreast of the latest technologies and methodologies is crucial for this role.

This role requires a minimum of 3 years of experience in Google Cloud Vertex AI Model Development. Proficiency in this area is a must-have skill.

A strong grasp of cloud computing principles and practices is necessary, along with experience in deploying and managing machine learning models.

Familiarity with troubleshooting and debugging software applications is expected.

An aptitude for collaborative work within a team-oriented environment is essential for success in this position.