Step into the role of an Application Support Engineer, acting as a critical software detective. You will be instrumental in identifying and resolving issues across multiple components of essential business systems, ensuring their seamless operation. This dynamic position requires a proactive mindset, keen analytical abilities, and a commitment to maintaining system reliability and performance through continuous monitoring and collaborative problem-solving.

- Independently perform tasks and develop expertise to become a Subject Matter Expert (SME). - Actively contribute to team discussions and collaborative problem-solving sessions. - Develop and implement effective solutions for work-related challenges. - Liaise with cross-functional teams to diagnose system issues and deploy resolutions. - Document troubleshooting procedures and solutions to build a comprehensive knowledge base. - Propose and implement improvements to support processes and tools. - Mentor and guide junior team members, fostering their professional development.

- Must possess strong proficiency in the Saviynt Identity Platform. - Experience with identity and access management concepts and tools relevant to Saviynt is essential. - Demonstrate robust analytical skills for diagnosing and resolving intricate application problems. - Familiarity with system monitoring tools and incident management best practices is required. - Ability to effectively collaborate with diverse stakeholders to coordinate issue resolution and system updates. - A minimum of 3 years of experience specifically with the Saviynt Identity Platform is mandatory. - A full-time education spanning 15 years is a prerequisite.