Act as a software detective to identify and resolve issues within multiple components of critical business systems. This role requires a dynamic service approach, ensuring the smooth operation and reliability of essential applications. You will be instrumental in troubleshooting complex problems and maintaining system performance in a fast-paced environment.

Your day-to-day activities will involve continuous monitoring, in-depth analysis of system behavior, and proactive problem-solving. You'll collaborate with various teams to understand system interdependencies and the impact of any encountered issues. Building a comprehensive knowledge base through documenting resolutions will be a key contribution.

- Take ownership and become a subject matter expert in your domain. - Actively contribute to team discussions and problem-solving sessions. - Provide effective solutions to work-related challenges. - Collaborate with cross-functional teams to understand system dependencies and issue impacts. - Document troubleshooting procedures and solutions for future reference. - Support the implementation of process improvements to enhance system stability and support efficiency. - Keep stakeholders informed about issue status and resolution progress.

A strong foundation in Neo4j is essential for this role. You should possess experience with graph database concepts and data modeling. The ability to analyze and troubleshoot complex software issues within distributed systems is crucial. Familiarity with query languages and performance tuning for graph databases, coupled with excellent problem-solving skills and meticulous attention to detail, will set you up for success. Effective communication skills are necessary for collaborating with both technical and non-technical teams. A minimum of 3 years of experience with Neo4j is required.