Seeking a proactive Application Support Engineer to function as a software detective. You will be instrumental in identifying and resolving complex issues across critical business systems. This role demands a dynamic approach to service delivery, ensuring the seamless operation of applications that are vital to business functions.

You will collaborate with cross-functional teams, perform in-depth problem analysis, and contribute to system performance enhancements. Your efforts will directly impact the continuous improvement of our application support framework, maintaining a high standard of service for all stakeholders.

As an Application Support Engineer, you are expected to operate with autonomy and develop deep expertise in your area. Active engagement in team discussions and collaborative problem-solving is essential.

Key responsibilities include contributing to the development and implementation of application support strategies aimed at boosting system performance. You will also be responsible for effectively documenting and communicating technical challenges and their resolutions to both team members and stakeholders.

This position requires a minimum of 3 years of dedicated experience with Epic Systems. A 15-year full-time education is a mandatory prerequisite for this role.

Essential skills include proficiency in EPIC Systems and certification in EpicCare Inpatient Orders. Strong analytical and problem-solving abilities are crucial for diagnosing and rectifying software anomalies. Familiarity with application monitoring tools to guarantee system reliability and a good understanding of database management, including query optimization, are also highly valued. The capacity to work effectively within a team and communicate clearly with a variety of individuals is vital.