Join our team as an Application Support Engineer and become a vital part of ensuring the seamless operation of critical business systems. This role empowers you to act as a software detective, proactively identifying and resolving complex issues across multiple system components. You will play a crucial part in maintaining system reliability and performance, contributing to a dynamic and evolving technological landscape. This position is perfect for individuals who thrive on problem-solving and are dedicated to delivering robust technical solutions.

We are seeking professionals who can independently manage tasks and aspire to become subject matter experts. Your active participation in team discussions and your ability to contribute to innovative work-related solutions will be highly valued. This role offers the opportunity to collaborate across departments, document your findings effectively, and support the enhancement of system functionality and security through updates and patches.

As an Application Support Engineer, you will be expected to take ownership of your work and develop into a recognized subject matter expert. Active participation and contribution in team discussions are essential, as is the ability to provide effective solutions to work-related challenges. You will collaborate closely with cross-functional teams to understand system needs and troubleshoot intricate issues. Documenting your findings and solutions will be key to fostering knowledge sharing and aiding future problem resolution.

Additionally, you will assist in implementing system updates and patches to boost functionality and security. Support for junior team members will be an integral part of the role, involving knowledge sharing and guidance on technical challenges. This position offers a rewarding environment for growth and development within application support.

This role requires a minimum of 3 years of dedicated experience, with a preference for candidates with up to 5 years in the field. Proficiency in Epic Systems is a mandatory skill for this position. Strong analytical abilities are crucial for effectively diagnosing and resolving software issues.

Candidates should possess experience with system monitoring tools and incident management processes. The capacity to articulate technical information clearly to diverse audiences, both technical and non-technical, is also highly valued. Familiarity with software lifecycle and support methodologies, alongside the ability to manage multiple priorities under pressure in a fast-paced setting, are key attributes for success in this role. A solid educational foundation of 15 years of full-time study is required.