Join our team as an Application Support Engineer and become a crucial problem-solver for our vital business systems. In this dynamic role, you will dive deep into system intricacies, identify root causes of issues, and implement robust solutions to ensure seamless operations.

This position is an excellent opportunity to contribute to system stability and efficiency, working collaboratively with various teams to maintain business continuity. You'll be instrumental in safeguarding the performance and reliability of our critical applications.

- Act as a primary point of contact for application support issues, diagnosing and resolving complex problems. - Proactively monitor system health, performance, and availability, implementing preventative measures. - Collaborate effectively with development, infrastructure, and business teams to troubleshoot and resolve incidents. - Document technical solutions, procedures, and knowledge base articles. - Participate in team meetings, contributing insights and solutions to ongoing challenges. - Support junior team members, fostering a collaborative and learning-oriented environment.

- A minimum of 3 years of experience is required, with a focus on supporting complex business systems. - Demonstrated proficiency in Azure OpenAI Service is essential for this role. - A background in cloud-based service management and troubleshooting is highly valued. - Candidates must possess strong analytical and problem-solving abilities to tackle intricate system issues. - Familiarity with monitoring tools and incident management platforms is expected. - Excellent communication skills are necessary for interacting with both technical and non-technical stakeholders. - A 15-year full-time education is a prerequisite for this position.