Step into the role of an Application Support Engineer, where you'll be the vigilant guardian of critical business systems. Your mission is to proactively identify and resolve issues across multiple system components, ensuring seamless operation and high availability. This dynamic position requires a sharp analytical mind and a commitment to maintaining the integrity and performance of essential applications. You will collaborate with teams to maintain service reliability and address technical challenges promptly.

This role emphasizes independent contribution and the development of expertise. Active participation in team discussions and collaborative problem-solving are key. You'll contribute innovative solutions to work-related challenges, ensuring timely resolution of application issues and minimizing downtime. Documenting your troubleshooting process will build a valuable knowledge base, while your efforts in implementing process improvements will enhance system stability and support efficiency.

- Become a subject matter expert (SME) and perform independently. - Actively participate and contribute to team discussions and problem-solving sessions. - Develop and implement effective solutions for technical challenges. - Collaborate with cross-functional teams to ensure swift resolution of application issues. - Minimize system downtime through proactive support and rapid issue resolution. - Create comprehensive documentation of troubleshooting steps and solutions. - Assist in the implementation of process enhancements to improve system stability. - Support and mentor junior team members on complex technical matters.

Demonstrate proficiency in Kubernetes, essential for orchestrating and managing containerized applications in both cloud and on-premise environments. A strong understanding of system monitoring, logging, and alerting tools specifically for Kubernetes clusters is vital. You should possess the ability to effectively troubleshoot and resolve issues related to application deployment, scaling, and networking within Kubernetes. Familiarity with automation and scripting techniques to streamline support tasks and enhance operational workflows is also expected.

Candidates are required to have a minimum of 3 years of hands-on experience with Kubernetes. A foundational educational background of 15 years of full-time education is a prerequisite. The role is based in our Bengaluru office and requires a full-time commitment.