As an Application Support Engineer, you will act as a software detective, diligently identifying and resolving issues across multiple components of critical business systems. This role demands a proactive approach to monitoring and diagnosing system irregularities, ensuring seamless operation.

You will collaborate with various teams to maintain system reliability and minimize disruptions to business processes. This dynamic position requires vigilance and adaptability to swiftly address challenges, ensuring the continuous and smooth functioning of essential business operations.

- Take ownership and develop expertise in assigned systems, acting as a Subject Matter Expert. - Actively participate and contribute to team discussions and problem-solving sessions. - Develop and propose effective solutions to work-related challenges. - Collaborate with cross-functional teams to gather necessary information and resolve system issues efficiently. - Clearly document and communicate findings and resolutions to all relevant stakeholders. - Contribute to the ongoing enhancement of support processes and tools. - Provide mentorship and support to junior team members, fostering their professional development.

- Minimum 2 years of experience in ServiceNow IT Service Management (ITSM). - Strong understanding of incident, problem, and change management processes within IT service delivery. - Proven experience in troubleshooting and resolving issues specific to IT service management platforms. - Ability to analyze system logs and performance metrics to accurately diagnose root causes of problems. - Familiarity with configuration management and workflow automation within ServiceNow is advantageous. - Excellent communication skills, enabling effective interaction with both technical and non-technical audiences. - A foundation of 15 years of full-time education is required.