As an Application Support Engineer, you will be the go-to expert for identifying and resolving issues across critical business systems. This role involves a dynamic, investigative approach to ensure the smooth and reliable operation of complex applications. You will proactively monitor system performance, collaborate with diverse teams, and deliver effective solutions in a fast-paced environment, playing a vital role in maintaining system integrity.

- Assume ownership and become a Subject Matter Expert (SME). - Actively participate and contribute to team discussions. - Develop and provide solutions to work-related challenges. - Collaborate with cross-functional teams to understand system needs and troubleshoot intricate problems. - Document all findings and solutions to foster knowledge sharing and aid future issue resolution. - Support the deployment of system updates and patches for enhanced functionality and security. - Mentor junior team members by sharing expertise and promoting best practices.

- A minimum of 3 years of dedicated experience with Epic Systems is essential. - Possess strong analytical and problem-solving skills to effectively diagnose and resolve software defects. - Experience utilizing system monitoring tools and engaging in incident management processes. - Ability to articulate technical concepts clearly to both technical and non-technical audiences. - Familiarity with software lifecycle management and support methodologies is beneficial. - Capacity to perform under pressure and manage multiple priorities in a dynamic setting.