Step into the role of an Application Support Engineer, where you'll function as a software detective. Your mission is to provide a dynamic service, pinpointing and resolving issues across various critical business system components. This involves detailed troubleshooting, analyzing system performance, and ensuring applications operate seamlessly to bolster business objectives. You'll collaborate with colleagues, investigate software challenges, and contribute to maintaining high operational efficiency.

This position offers an exciting opportunity to become a subject matter expert and independently tackle complex challenges. You'll be expected to actively contribute to team discussions, provide innovative solutions to work-related problems, and assist in documenting processes and solutions to enrich team knowledge and foster a collaborative learning environment.

Independently perform duties and develop into a subject matter expert (SME). Actively participate and contribute to all team discussions. Provide effective solutions to resolve work-related problems. Assist in documenting processes and solutions to enhance team knowledge. Engage with stakeholders to gather feedback and requirements for continuous improvement. Collaborate with team members to troubleshoot software issues and ensure smooth application performance.

A minimum of 3 years of dedicated experience in Epic Systems is essential. Proficiency in Epic Systems is a mandatory requirement. Certification in OpTime is also a must-have. Strong analytical and problem-solving abilities are critical for this role. Demonstrated experience with system monitoring and performance tuning is necessary. Familiarity with incident management and ticketing systems is expected. An ability to work effectively and collaboratively within a team environment is key. Candidates must have completed 15 years of full-time education.