Join our team as an Application Support Engineer and play a crucial role in maintaining the health of our critical business systems. You will act as a software detective, meticulously identifying and resolving issues across various system components. This dynamic position demands a proactive approach to problem-solving and a commitment to ensuring seamless operations.

Your contributions will be vital in maintaining system reliability and supporting continuous business operations. This role offers an excellent opportunity for growth and to become a subject matter expert within our organization.

As an Application Support Engineer, you will independently tackle complex issues and strive to become a subject matter expert. Active participation in team discussions and contributing to problem-solving are essential. You will collaborate with cross-functional teams to gather insights and troubleshoot intricate system challenges.

Key responsibilities include documenting findings for knowledge sharing, assisting with system updates and enhancements, and providing support and guidance to junior team members. Your efforts will directly impact the performance and stability of our core business applications.

We are seeking candidates with a strong foundation in ServiceNow IT Service Management (ITSM) and a comprehensive understanding of IT service management processes. Experience in incident, problem, and change management within ITSM frameworks is crucial.

Essential skills include the ability to analyze system logs and performance metrics, familiarity with configuration management and workflow automation in ServiceNow, and excellent communication skills for effective stakeholder interaction. A minimum of 3 years of experience in ServiceNow ITSM is required. This role necessitates 15 years of full-time education.