As an Application Support Engineer, you will act as a software detective, identifying and resolving issues within critical business systems. This dynamic role involves monitoring system performance, pinpointing root causes of disruptions, and ensuring the smooth operation of essential applications. You'll collaborate with various teams to maintain system stability and deliver timely solutions that bolster business continuity and efficiency.

This position demands a proactive approach to problem-solving and a commitment to maintaining the integrity of our core systems. The ideal candidate will possess a strong aptitude for technical analysis and a dedication to providing exceptional support.

- Independently perform duties and develop into a subject matter expert (SME). - Actively contribute to team discussions and provide valuable insights. - Offer solutions to work-related challenges and improve processes. - Collaborate with cross-functional teams to ensure effective communication and swift resolution of technical issues. - Develop and maintain comprehensive documentation for troubleshooting steps and solutions to build a robust knowledge base. - Assist in the ongoing enhancement of support processes and tools to elevate service delivery standards. - Guide and mentor junior team members, fostering their professional development.

- A minimum of 3 years of dedicated experience in O9 Data Integration is essential. - Strong analytical and problem-solving capabilities are required to diagnose and resolve complex software issues. - Proven experience in monitoring and maintaining enterprise-level business applications. - Ability to understand and work with multiple system components and their interdependencies. - Excellent communication skills for effective interaction with both technical and non-technical stakeholders. - A foundational education of 15 years of full-time study is mandatory.