Embark on a mission as an Application Support Engineer, stepping into the role of a software detective. You'll provide a dynamic service, expertly identifying and resolving issues within critical business systems. This role demands a proactive approach to problem-solving, ensuring the seamless operation of essential applications through continuous monitoring and effective collaboration.

Your contributions will be vital in maintaining system reliability and performance in a fast-paced, evolving environment. This position is an excellent opportunity to become a subject matter expert and drive impactful solutions.

Independently tackle complex challenges and grow into a Subject Matter Expert (SME). Actively participate and contribute to team discussions, sharing insights and driving progress. Develop and implement effective solutions to address work-related problems.

Collaborate with cross-functional teams to thoroughly understand system challenges and deliver robust resolutions. Document all troubleshooting steps and solutions, building a valuable knowledge base for future reference. Contribute to the ongoing enhancement of support processes and tools to elevate service delivery. Provide mentorship and support to junior team members, fostering their professional development.

A minimum of 3 years of dedicated experience with Epic Systems is essential. Possess strong analytical and problem-solving skills to diagnose and resolve intricate software issues. Demonstrate experience with system monitoring and incident management tools for tracking and addressing anomalies. Ability to articulate technical information clearly to diverse audiences, both technical and non-technical. Familiarity with software lifecycle processes and best practices in application support is expected. Capability to perform effectively under pressure and manage multiple priorities in a dynamic setting.

A 15-year full-time education is a prerequisite for this role.